FAQ Common questions

5 - How and when orders are sent?

FEDERARTEX send your orders by transit agency SEUR.

The amount of postage shall be provided at the time you go to checkout.

The usual delivery time unless otherwise specified, is 4 working days after your order leaves our warehouse. The time elapsed since you made ​​your order until it leaves our warehouse is variable. Orders usually leave the next day they are received (except weekends and holidays.)

Please note that shipments go out early in the afternoon, so orders received after noon out on the expedition the following day provided the product is identified as available on our website.

The time of delivery of your order will depend on the shipping of its availability and place you want to send in personalized items for the delay may be increased.

Normally delivery should take no more than 2 to 5 business days. You can confirm product availability by email or phone info@artesanosdeextremadura.com +34 927 227 453.

2 - How to buy "Craft Extremadura"?

Buy from our online shop is easy. Tab of each product will find a link to add to cart, click this link and add the product to your shopping cart.

The cart shown at all times in the top right of the web. You can access it on "VIEW CART" and correct the number of units or remove items from it at the time you want.

Once the purchase go to "PAY" and fill out forms with their "Shipping Information" and "Billing Information". Having done this and chosen the form of payment (by Paypal or credit card) to confirm the order is placed in its corresponding button.

You can also place your order:
- By phone at +34 927 227 453
- By email at info@artesanosdeextremadura.com

All orders will be confirmed by e-mail and / or telephone.

4 - Payment

We have the following payment methods:

Credit Card: Via secure payment gateway.

Paypal: Payment is one of the safest online there. Paypal acts as an intermediary in the transfer of money to make their customers via the Internet, thus avoiding leaving the number of your credit card for different websites. For this reason, and its advanced security systems and fraud prevention is the preferred payment of many netizens. More information www.paypal.com

3 - Prices

All prices listed on the website include 18% tax. In this price does not include shipping charges, which vary depending on the amount of the order. You can see the breakdown of the same in the Cart to purchase.

Extremadura Crafts reserves the right to change prices without prior notice, respecting orders that are already subscribers.

1 - What is "Extremadura Craft"?

Promotional brand is designed the "Junta de Extremadura" to identify regional artisan products.

Extremadura Crafts offers an additional seal of the company's own brand "Marca Extremadura" by which they can be differentiated from other competitive products.

Joining the Craft brand allows the craftsman Extremadura adeherirse the generic communication plan and in-store promotions, as well as to offer their products at this store.